When I was the service manager, I would occasionally cover the late shift. I remember one evening I received a call from manager trying to close up for the night who frantically said “My safe won’t open; help!” She was in a hurry to get home and had to access the safe before she could […]
Read moreElectronic locks are becoming increasingly commonplace in today’s market. While they carry a host of features and benefits, they are not without their unique set of installation and troubleshooting issues. We install and service a large number of Surface Vertical Rod, or SVR Exit Devices with Motorized Latch Retraction. A common issue we hear about […]
Read moreWe are having repetitive issues with lever sets breaking– are there preventative measures I can take, or an alternative to the lever sets we’re currently using? This can be one of the easiest issues to address when it comes to your locking hardware. The first step is troubleshooting – in order to determine if the […]
Read moreMy facility uses pushbutton locks with great success, but we’ve noticed service calls often end in simple solutions by the locksmith. Are there troubleshooting steps store managers should try before requesting service? With any type of electronic hardware, the locksmith usually fixes it within five minutes. It’s great to get the problem solved quickly, but […]
Read morePushbutton locks are a great way to provide access control for your facility. There may be instances where the lock is failing. Rather than calling a technician, try these steps for troubleshooting pushbutton locks. 1. Change the battery. On the inside of the door, you will see a plate with a screw at either the […]
Read moreMany organizations spend copious amounts of unnecessary money to dispatch technicians for things that they can easily fix with simple troubleshooting, in 5 minutes or less. If half of your locations were to have one call like this per year, it would amount to a substantial expense. The number one troubleshooting step to help save […]
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