SMS Communication Policy

1. Purpose This policy aims to ensure that all SMS communications conducted by LockNet, LLC, also known as LockNet, adhere to legal and ethical standards, protect user privacy, and maintain the integrity and professionalism of our communications.

2. Scope This policy applies to all employees, contractors, and affiliates of LockNet who use SMS as a tool for communication with clients, customers, partners, and within the organization.

3. Compliance with Laws and Regulations All SMS messages sent must comply with applicable local, state, federal, and international laws, including but not limited to the Telephone Consumer Protection Act (TCPA) and General Data Protection Regulation (GDPR).

4. User Consent

• Recipients will be required to opt-in to engage in SMS communications.

• By texting "JOIN" to the number located on the service call form, you agree to receive messages.
• Message frequency varies.
• Message and data rates may apply.
• Text "STOP" to the number located on the service call form to unsubscribe.
• Text “HELP” to the number located on the service call form to get help.
• Privacy Policy: locknet.com/lnfieldapp/20210813/privacy-notice-final.html
• SMS Terms: https://www.locknet.com/wp-content/uploads/2024/02/SMS-Communication-Policy.htm

• LockNet will always obtain prior consent from recipients before sending promotional or non-essential SMS messages.
• Recipients will be provided with a clear and easy way to opt-out of receiving SMS messages at any time.

5. Content Guidelines

• Messages must be respectful, professional, and free from offensive language.
• SMS content must not include sensitive personal information unless encrypted or sent through a secure platform.
• Promotional messages should clearly identify the sender and provide relevant details about the promotion.

6. Privacy and Data Protection

• Personal data collected through SMS communications must be stored securely and only used for the purpose it was collected for, in accordance with LockNet's Privacy Policy.
• LockNet will not disclose any personal information obtained through SMS without explicit consent from the individual.

7. Usage Limits

• LockNet may set limits on the number of SMS messages sent to an individual within a specific timeframe to avoid spamming.

8. Monitoring and Enforcement

• SMS communications may be monitored to ensure compliance with this policy.
• Violations of this policy may result in disciplinary action, up to and including termination of employment or contracts.

9. Policy Updates

• This policy may be updated periodically to reflect changes in laws, regulations, or LockNet's procedures.

10. Carrier Disclaimer:

• Carriers are not liable for delayed or undelivered messages.