customer service

Who Needs Firemen When You Have LockNet?

The employees at LockNet saved a life last week. And while, no, I do not think firemen are replaceable with LockNet employees, I will say I was completely impressed with how willing they were to jump in and help with a situation that arose unexpectedly. It also really highlights the kind of attitude the employees […]

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Customer Service Shines at LockNet

At LockNet, we only do work on commercial buildings. Despite this, we get multiple requests for help and advice on issues people are having with residential doors. Of course, we always do our best to help them. Door closers are, hands-down, our number one topic for questions. We get multiple questions a week from people […]

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LockNet Customer Service and the Sure-Fire Blowtorch

Not to sound like a cranky old lady (which I kind of am these days) but I can’t tell you how many times in the last week I’ve been disappointed with a company’s customer service. I was left on hold for an exorbitant amount of time when I asked a simple question only to be […]

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