When working on a project, there will be times when you will need immediate responses, and times when you will need things planned out well in advance.  At LockNet, we have fast and flexible response times.

 

Our fast and flexible response times help you in a variety of ways:

  1. Quick Lead Times
  2. Always Available – you can speak with a knowledgeable person when you need to
  3. Proper Resolution – we specify the right hardware and send a qualified technician to get the installation right the first time
1. Quick Lead Times
We help reduce lead time on many special order parts.  Once established, our stocking programs decrease the amount of time you would typically have to wait for special parts.
2. Always Available
We know that when you need something, you want to speak with someone right away.  That is why each customer has dedicated contacts in Project Management, Sales, and Accounting to ensure that they get the answers they need when they need them. Each customer has a dedicated Project Manager to handle any projects that customer needs, as well as a dedicated accounting contact for any billing questions.  Everyone who deals with your account knows your needs and expectations, and is there to exceed them every step of the way.
3. Proper Resolution
Our Project Managers are highly trained in electrified hardware and are well versed in ADA and life-safety codes.  They ensure that the hardware specified for each opening will meet the door’s opening objectives while being code compliant.We have a highly qualified network of over 8,500 technicians that are ready to help whenever and wherever they are needed.  When we add a technician to our database, we screen them not only for aptitude, but for their unique skill sets (locks, electrified hardware, doors, etc) as well.